Published on: 23 September 2021
If you move goods between the UK and countries in the EU, you need to follow the new customs and tax rules.
If you have a specific question about importing, exporting or customs reliefs you should call the HMRC Customs and International Trade helpline on 0300 322 9434. The helpline is open from 8am to 10pm Monday to Friday and from 8am to 4pm at weekends. You can also send them your questions or webchat.
Other support available includes:
The HMRC’s YouTube channel, where you can watch videos to familiarise yourself with the new customs processes and what you need to do before you trade goods with the EU.
If you buy goods from the EU, or send or sell goods to the EU for your business, the Rules of Origin recorded webinar will help you understand the process and what you need to do.
HMRC’s live webinars explain existing guidance and give you the opportunity to ask general questions about the content. You can also see responses to other peoples’ questions and the guidance they signpost to for extra help and support.
Importing – steps you need to take before making your supplementary declaration: advice on what you need to do to be able to make a supplementary declaration and how intermediaries can help.
Customs Import Declarations – an overview: of the whole declarations process.
Exporting – what you need to do to keep your goods moving: covering zero-rated value-added tax (VAT), customs declarations, using an intermediary as well as licences, certificates, and authorisations.
Trader responsibilities when using an intermediary: explaining your responsibilities if using an intermediary to complete import or export declarations.
Register or watch recorded Defra webinars to find out about upcoming changes to importing food and drink, and animal products from the EU to Great Britain including how to register and use the import system IPAFFS (Import of products, animals, food and feed system).
There are also webinars and videos from other government departments.
There’s also a trader checklist, updated guides and customer forums.
The Trader Support Service is also available if you’re moving goods between GB and Northern Ireland and use its suite of educational products, including online training modules and webinars for support with the Northern Ireland Protocol.
Why not sign up to its weekly email updates on news and information about importing and exporting with the EU, providing hints and tips for businesses like yours, getting used to the new rules for importing and exporting.
