Published on: 21 July 2022
We are delighted to announce that bookings are now open for this popular one-day training course which will be delivered in-person in Southampton on 28 September. Book early to avoid disappointment.
All course information can be found at: Welcome Afloat – Customer Service (britishmarine.co.uk)
To reserve your place, please book via: https://forms.office.com/r/BihXRR08SU whereupon an invoice will be forwarded.
COURSE OVERVIEW
Welcome Afloat is a highly practical, customer service training course that uses varied and active training styles. Participants will be provided with the tools, skills and knowledge to use immediately in the workplace.
The training provides core customer service skills which reflect latest techniques and best practice. A highly flexible course which can be tailored to include content and knowledge specific to destinations and businesses.
COURSE OBJECTIVES
- To support organisations in their endeavour to maintain the highest levels of customer care, service and quality
- To help internal teams to attract and retain customers, and understand customer needs and expectations
- To ensure organisations consistently offer exceptional levels of customer service, aiming to exceed expectations and gain repeat business/recommendations
- To equip teams with essential skills to communicate and connect with customers and colleagues; including how to deal with challenges such as complaints
- To encourage people to act as ambassadors for their organisations, aiming to keep customers for life
IS IT RIGHT FOR ME?
If you work in the Leisure Marine Tourism sector in a customer facing role, this course is for you.
WHAT WILL I LEARN?
- Develop proactive communications skills
- Recognise different customer expectations and how to meet them
- Better understand their frontline sales and service role
- Be confident in effectively tackling difficult situations
- Learn why teamwork is vital in a customer-facing environment
WHAT WILL IT COVER?
- Attracting and Attaining Customers
- Inspiring your customers and making a difference
- Meeting and exceeding expectations
- Creating a great boating experience
- Excellence for everyone
- Communication successfully
- Resolving challenging situations
- Promoting boating and your business
- Keeping customers for life
COST
British Marine Members: £226.80 + VAT
Non-members: £453.60 + VAT
